Security Deposits
a) JMI may choose to include security deposits in the listings of the Premises (“Security Deposit”). Each listing will describe whether a Security Deposit is required for the applicable accommodation. If a Security Deposit is included in a listing for a confirmed booking of Accommodation. The Security Deposit less an amount equivalent ₹3000/- (Rupees One Thousand Nine Hundred Fifty Only) plus applicable taxes shall be refunded to every customer (“Exit Fees”). Such Exit Fees shall be payable by each customer towards maintaining the best practices of cleanliness and hygiene, carrying out sanitization, and fumigation or fogging in each of the rooms in the Premises, except in cases where a particular customer is residing at the Premises for a period of 12 (twelve) months or more.
b) All customers shall initiate the process of exit from the Premises through the Platform only. Within a period of 10 (ten) days from the date of initiating such exit, the customer shall be able to view and provide acceptance/ consent on the Platform in respect of the proposed final Security Deposit along with any additional charges payable on account of the notice period, damages caused or otherwise (“Settlement Confirmation Amount”) being reflected therein.
c) All refunds are processed after 45 days of vacating the property. In the event, the customer acknowledges and confirms such Settlement Confirmation Amount by the 5th, 15th and, 25th day of any month (“Proposed Dates”), then the Settlement Confirmation Amount shall be refunded by the 10th, 20th, and 30th day respectively of the following month provided the customer has vacated the given property.
d) If any customer initiates the exit on the Platform but fails to confirm and complete it in entirety including but not limited to omitting to consent/ acknowledge the Settlement Confirmation Amount, then JMI shall consider it to be deemed acceptance post expiry of 15 (fifteen) days from the date of initiation of such exit by the customer.
e) To clarify further:
Any and all amounts including the Settlement Confirmation Amount shall be refunded as per the payment mode selected by the customer and/or saved by JMI;
any amount which is due from the customer, if not settled, shall be payable to JMI and the JMI shall have the discretion to take appropriate steps to recover such amount.
if the exit of any customer falls on any day between the Proposed Dates, the Settlement Confirmation Amount shall be refunded to the customer only in the following cycle; and
f) After approval for refund we will initiate it with in 3-4 days & the refund amount will be credited to your original payment source by 7-9 days
